Showing posts with label National Health Insurance Policy. Show all posts
Showing posts with label National Health Insurance Policy. Show all posts

07 July, 2026

The Five Shields Every Singaporean Needs

The Five Shields Every Singaporean Needs

Singapore is expensive.  This is not a controversial observation.  The Mercer Cost of Living Survey ranked it the 8th most expensive city globally for expatriates in 2023.  The Ministry of Health has consistently documented healthcare inflation outpacing both overall inflation and wage growth.  Hospitalisation costs average S$1,170 per day.  A week in hospital — not an unusual stay for a cardiac event or a cancer diagnosis — costs more than most Singaporeans earn in a month.

Against this backdrop, 35% of Singaporeans remain underinsured.  That figure is not a commentary on financial ignorance.  It is a commentary on financial procrastination — the universal human tendency to insure against risks that feel distant until they are not.

These are the five shields every Singaporean should hold.  Not because a financial consultant told you so, but because the alternative is demonstrably worse.


1. Life Insurance: Your Family Should Inherit a Legacy, Not Your Liabilities

Life insurance is the most misunderstood product in the financial planning toolkit.  Most people think of it as a death benefit — a payout that arrives when you do not.  That framing undersells it entirely.

Life insurance is a liquidity instrument.  At the precise moment your estate is frozen, your income has stopped, your family is grieving, and every financial obligation you accumulated over a lifetime is still outstanding — the life insurance policy converts to cash.  Immediately – without probate, without waiting for the courts to sort out the estate, without selling assets at distressed valuations, the family needed money last month.

The underinsurance data is stark.  Approximately 35% of Singaporeans do not carry adequate life coverage.  Many have some coverage — a group term policy through their employer, a small whole life policy bought years ago at a fraction of the required sum assured.  Adequate means sufficient to replace income, retire outstanding debt, fund the children’s education, and sustain the household at its current standard of living for a meaningful period.  The standard rule of thumb — ten times annual income — is a starting point.  For a Singapore household with a mortgage, two children in school, and a business loan, ten times income may be insufficient.  The correct number is what the family needs to survive, stabilise, and recover.  That calculation requires a proper needs analysis, not a quick estimate.

Whole life policies build cash value over time, providing a living benefit alongside the death benefit.  Term policies provide maximum coverage at minimum cost for a defined period — the mortgage years, the child-rearing years, the peak income years.  Universal Life and Indexed Universal Life structures serve the HNW client who wants permanent coverage with investment-linked accumulation.  Each product serves a distinct purpose.  None of them is interchangeable.

The Total Permanent Disability rider — standard on most life policies — extends the coverage to the scenario that is statistically more likely than death for working-age adults: becoming permanently unable to work.  A TPD payout functions as an immediate capital injection at the moment your earned income disappears permanently.


2. Critical Illness Coverage: The Diagnosis Arrives.  The Bill Follows.

Medical technology has extended survival rates for conditions that were once death sentences.  Cancer five-year survival rates have improved dramatically across most major categories.  Heart attack survival with prompt intervention now exceeds 90%.  The practical consequence of this progress is that more people survive critical illness — and live for years afterwards, managing the financial consequences.

The treatment costs are not incidental.  Chemotherapy regimens in Singapore run from tens of thousands to hundreds of thousands of dollars, depending on the cancer type, stage, and protocol.  Cardiac interventions — bypass surgery, stenting, valve replacement — carry similar price tags.  Stroke rehabilitation can extend over years.  The financial model most Singaporeans operate on — earn income, pay expenses, save the rest — does not accommodate a sudden six-figure treatment cost and the simultaneous loss of earned income during recovery.

Critical illness insurance addresses this directly.  On diagnosis of a covered condition, a lump-sum payment is made.  The payment is unconditional — it does not require you to submit receipts or justify expenditure.  You can use it for treatment costs, to replace lost income during recovery, to restructure your financial obligations, or to fund the lifestyle modifications that a major illness typically necessitates.

The distinction between critical illness insurance and hospitalisation insurance is frequently misunderstood.  Hospitalisation insurance reimburses medical bills.  Critical illness insurance pays you cash.  The former covers what the hospital charges.  The latter covers what the hospital does not — the mortgage payments that continued while you were in treatment, the school fees that arrived while you were in chemotherapy, the business commitments that needed to be wound down or handed over.

Multi-pay critical illness policies — available from several Singapore insurers — extend coverage across multiple claims and multiple stages of illness, addressing the reality that critical illness is rarely a single event.  A cancer diagnosis, followed by remission, followed by recurrence, may trigger multiple payouts under a properly structured multi-pay policy.

Early-stage and intermediate-stage critical illness riders address the detection gap — the period between early diagnosis and the full manifestation of a covered condition.  Early-stage payouts provide capital at the point of diagnosis, when intervention is most effective, and treatment costs are beginning.


3. Disability Income Coverage: The Risk Nobody Plans For

Disability income insurance is the most underappreciated product in Singapore’s insurance market.  It is also the most structurally important for anyone whose financial plan depends on their continued ability to work.  The statistics are sobering.  Approximately 30% of working-age individuals will experience a disability lasting three months or longer at some point in their careers.  The causes are not exotic — musculoskeletal injuries, mental health conditions, cardiac events, neurological conditions — the ordinary failures of the human body under the ordinary pressures of working life.  None of them requires a dramatic accident.  Most arrive without warning.

The financial model breaks immediately.  A salaried employee who cannot work receives no income.  CPF contributions stop.  Mortgage payments continue.  School fees continue.  Utility bills continue.  The family’s financial obligations were built around two incomes or one income at a specific level.  Neither scenario contemplated a sustained absence from work.

Disability income insurance replaces a portion of earned income — typically 75% to 80% — for the duration of the disability, subject to the policy’s definition of disability and the benefit period.  The definition matters enormously.  An “own occupation” definition pays if you cannot perform the specific duties of your occupation.  An “any occupation” definition pays only if you cannot perform any occupation for which you are reasonably qualified.  For professionals — doctors, lawyers, engineers, pilots — the distinction between these definitions can mean the difference between a claim being paid and a claim being denied.

The elimination period — the waiting period before benefits commence — is the policyholder’s deductible in time rather than money.  A 60-day elimination period means you carry the first two months of income loss personally before the policy begins paying.  A 90-day or 180-day elimination period reduces premiums significantly and is appropriate for individuals with substantial emergency reserves.

Singapore’s DPS (Dependants' Protection Scheme) provides a small disability benefit but is not a substitute for comprehensive disability income coverage.  The CPF Dependants’ Protection Scheme pays a lump sum — not an income stream — and the quantum is insufficient to replace a meaningful income over a multi-year disability.


4. Hospitalisation Coverage: MediShield Life Is the Floor, Not the Ceiling

Every Singapore citizen and permanent resident is covered under MediShield Life — the national hospitalisation insurance scheme administered by the Central Provident Fund Board.  MediShield Life provides meaningful baseline protection.  It is not adequate for the healthcare expectations of most working Singaporeans.

MediShield Life covers Class B2 and C ward hospitalisation in public hospitals.  The benefit limits are set accordingly.  A Singaporean who expects to be hospitalised in a private hospital, or in a Class A or B1 ward in a public hospital, will face a bill that MediShield Life covers partially, and the patient pays for the rest.

Integrated Shield Plans — offered by AIA, Prudential, Great Eastern, Income, Singlife, and HSBC Life — sit on top of MediShield Life and extend coverage to private hospitals and higher ward classes.  The integrated plan premium comprises a MediShield Life component and a private insurer component.  The combined coverage fills the gap between what the government provides and what the bill actually says.

The rider structure matters.  From April 2026, new IP riders cannot cover the first S$3,500 of annual hospitalisation costs — the deductible is the policyholder's responsibility.  The annual premium cap and the co-insurance percentage determine how much exposure remains after the policy responds.  Pre-authorisation requirements — now mandatory for elective procedures at most private hospitals — have specific operational implications that policyholders must understand before scheduling treatment.

The panel versus non-panel specialist distinction affects both cost and claims.  Using a panel specialist and obtaining pre-authorisation caps annual co-payment at S$3,000 to S$6,000, depending on the plan tier.  Using a non-panel specialist removes the cap.  That distinction can mean tens of thousands of dollars on a complex hospitalisation.

Healthcare costs in Singapore are rising at approximately 10% annually — faster than general inflation and significantly faster than wage growth.  The hospitalisation bill that seems manageable today compounds meaningfully over a decade.  The protection gap widens every year the policy is left unchanged, and the sum insured is not reviewed.


5. Personal Accident Coverage: The Costs Nobody Accounts For

Personal accident insurance occupies a specific and frequently overlooked gap in the insurance architecture.  It covers accidental death and permanent disablement — an important function —, but its practical daily value lies in outpatient accident treatment.

Life happens outside hospitals. A fractured wrist from a fall does not require hospitalisation but requires an emergency consultation, an X-ray, a cast, and several weeks of follow-up physiotherapy.  A sports injury — a torn ligament, a rotator cuff, a herniated disc aggravated by an impact — requires specialist consultation, imaging, and extended rehabilitation.  None of these triggers a hospitalisation insurance claim.  All of them cost money.

Personal accident policies cover medical expenses arising from accidents, including outpatient consultations, emergency treatment, physiotherapy, and traditional Chinese medicine in many policies.  The premium is modest relative to the coverage provided — a reflection of the frequency and severity distribution of accidental injuries, which are common but rarely catastrophic in individual cost terms.

The accidental death and permanent disability benefit provides a lump-sum payment separate from the life insurance coverage.  For individuals who work in higher-risk environments — regular travel, physical occupations, active lifestyles — the personal accident death benefit meaningfully supplements the life insurance payout at a modest additional premium.

Weekly income benefits under personal accident policies provide a short-term income replacement for temporary disabilities resulting from accidents — distinct from the disability income policy's long-term income replacement. The distinction is duration.  A broken leg that keeps you from working for six weeks is a personal accident claim.  An injury that prevents you from working for six months transitions into disability income territory.


The Architecture, Not the Products

Five products.  Five distinct gaps.  They address fundamentally different risks across fundamentally different time horizons and financial consequences.

The hospitalisation plan reimburses the hospital.  The critical illness plan pays you cash.  The disability income plan replaces your salary.  The life plan protects your family.  The personal accident plan handles the daily friction of living in a body that sometimes breaks.

The mistake most Singaporeans make is not the absence of insurance.  It is the absence of architecture — buying products in isolation, without a coherent framework that maps each product to a specific risk, at the appropriate coverage quantum, reviewed regularly as circumstances change.

Singapore’s financial planning environment is sophisticated.  The products available are globally competitive.  The regulatory framework is rigorous.  The gap between the quality of what is available and the adequacy of what most Singaporeans actually hold is not a product problem. It is an advice problem.

That problem is solvable.  The conversation starts with an honest assessment of what you have, what you need, and what the gap between the two would cost your family if the risk materialised tonight.


“In this world, nothing can be said to be certain, except death and taxes.” — Benjamin Franklin

With the right coverage architecture, you face everything else with a plan rather than a prayer.


Terence Nunis | Executive Chairman, Equinox Zenith | Author, The 1% Playbook: The Billionaire Cheat Code



21 February, 2022

Revision of Standard Integrated Plans from 01st April 2022

The benefits of standard integrated Shield plans such as a AIA HealthShield Gold Max Standard have been revised across all insurers in accordance with the requirement from the Ministry of Health.  This is to ensure that the plans remain relevant to meet clients’ evolving healthcare needs and to align with the new benefits and coverage changes introduced under the MediShield Life in March 2021. 

While premium rates of standard integrated plans may differ across all insurers, all the benefits and limits are identical across all integrated plan insurers.  The revision in benefits and premium rates of AIA HealthShield Gold Max Standard will be effective as for new policies, this will be immediately from the 01st April 2022, and for existing policies on the policy anniversary from the 01st April 2022.








How will the revision impact the coverage and benefit for clients’ AIA HealthShield Gold Max Standard plan?

The benefits of standard integrated plans such as AIA HealthShield Gold Max Standard, have been revised across all the integrated plan insurers in accordance with the requirement from the Ministry of Health, to ensure that the plan remains relevant to meet clients’ evolving healthcare needs and to align with the new benefits and coverage changes introduced under the MediShield Life in March 2021. 

While premium rates of standard integrated plan may differ across all integrated plan insurers, all the benefits and limits are the same.  They include an increase claim limits for several existing benefits.  New benefits and coverage include inpatient palliative care service benefit, serious pregnancy and delivery-related complications, hemi body radiotherapy, and long-term parenteral nutrition.  The maximum limit per policy year for these have been increased from S$150,000 to S$200,000.  To cover the costs, premiums have been increased by 20%. 

Why are the changes necessary?

The benefits of standard integrated plan like AIA HealthShield Gold Max Standard, have been revised across all the integrated plan insurers as required by the Ministry of Health, to ensure that the plan remains relevant to meet customer’s evolving healthcare needs and to align with the new MediShield Life benefits and coverage changes introduced in March 2021.  Meanwhile, enhanced, wider coverage and the rising medical costs in Singapore has made it necessary to revise the premiums to ensure that AIA Singapore can continue to meet clients’ evolving medical and hospitalisation needs. 

When will these changes take place?

Policyholders of AIA HealthShield Gold Max Integrated Shield Plan and riders should take note that for new clients, policy changes will be implemented from 01st April 2022.  For current policyholders of AIA HealthShield Gold Max Standard, policy changes will take effect from their respective policy anniversary dates from 01st April 2022. 

Is AIA planning to raise premiums again for AIA HealthShield Gold Max Standard in the near future?

AIA Singapore reviews integrated plan premiums regularly to ensure that the portfolios remain financially sustainable over the long term.  All integrated plan insurers have revised their premiums due to rising claims costs in recent years.  Greater healthcare consumption and increased use of newer and costlier treatments that leverage medical technological advancements have resulted in an increase in claims for integrated plans. 

Are the benefits of AIA HealthShield Gold Max Standard competitive against other standard integrated plans in the market?

Standard integrated plan benefits in the market are regulated by the government, which means that the benefits offered under the standard integrated plan are identical across all private insurers.  However, each insurer is allowed to set their own premium rates.  The Ministry of Health initiated an industry wide revision on standard integrated plan to be effective on 01st April 2022.  The changes to benefits and coverage of standard integrated plan are to align with the new benefits and coverage changes introduced under MediShield Life in March 2021. 

Why is there an additional limit of $300 per day for the first 2 days of inpatient stay?

This is to account for diagnostic tests that occur frequently during the first 2 days of inpatient stays. 

Is the coverage for Serious Pregnancy and Delivery-Related Complications Benefit the same as AIA HSG Max A/B/B Lite’s Pregnancy Complications Benefit?

The coverage for serious pregnancy and delivery-related complications benefit is not exactly the same as AIA HSG Max A/B/B Lite’s pregnancy complications benefit.  Pregnancy and delivery-related complications benefit is aligned with the coverage provided under the MediShield Life.  The list of conditions covered is as follows:


Why are some benefit names changed?

Benefits for standard integrated plan in the market are regulated by the government, which means that the benefit names are required to be standardised as well.  With this, the benefit names under all standard integrated plan are aligned with those under the MediShield Life.




20 December, 2021

Quora Answer: Does It Make a Difference to the Vaccinated if the Unvaccinated are Unmasked?

The following is my answer to a Quora question: “What difference does it make to vaccinated people if unvaccinated people wear masks or do not wear masks?  What is the concern or biggest worry?

We are amidst a pandemic.  Being vaccinated does not mean someone is immune to Covid19; they can still be infected.  Being vaccinated means they have a greater immunological resistance; the vaccinated are unlikely to die from it.  Not everybody can be vaccinated.  There are those who have underlying medical conditions, and compromised immune systems due to chronic conditions.  People eligible for vaccination, but are not, are more likely to be infected, and are more likely to pass on the pathogen.  That makes them a risk to the immunocompromised. 

A morphic obligate pathogen such as the Covid19 virus is prone to mutations every several hundred thousand transmissions.  This means if we do not cut down the incidences of transmission of the virus, we are likely to keep getting new variants, and each newer variant will be resistant to previous vaccines.  This means the vaccinated need to keep getting further vaccinations for their immunity to keep up with these variants.  This is part of the rationale for wearing masks, whether people are vaccinated or not.  We need to cut down instances of transmission. 



21 April, 2021

Insurers Moving Away from Covering Hospital Bills in Full

Insurers are moving away from full coverage of hospitalisation costs, and this was always inevitable.  The explanation given for this is the over-consumption and over-charging of healthcare services, pushing up the cost of health insurance premiums, and contributing to a double-digit inflation of medical costs.  5% co-pay is a solution to limit unnecessary exploratory treatments with no solid basis.  If this is not addressed, people only end up paying more, somehow.





15 April, 2021

The Global Pandemics Affects Future Insurance Coverage

If there is one thing the global pandemic highlighted, it is that adequate health and life insurance coverage cannot be over-stated.  Insurance work by pooling risk.  When we have an event that breaks the risk management model, involving massive payouts to the majority of the people insured, it affects the model for risk management for those entering the risk pool later.  In effect, the entry barriers are higher.  This can be seen in longer waiting periods, to higher premiums for coverage, to limitations in coverage. 

We are not going to see the last of these kinds of pandemics.  They may not be global, but there is a high chance of regional outbreaks.  And when we have gotten some measure of control over Covid19, there are entire families of viruses that we are still vulnerable to.  As such, health insurance is both a priority on a personal, and a national policy level.




Claims-Based Pricing of Premiums is a Temporary Measure to a Larger Problem

Claims-based pricing is inevitable, if insurers are to make a healthy return.  Otherwise there is no point in having these policies, or they would only be available to the very wealthy.  This is an issue of national health policy that needs to be addressed.  The underlying problem is that we have an ageing population, that is living longer, meaning they will get a variety of critical illnesses.  We do not have a high enough fertility to replace that ageing population, and subsidise the rising cost of their claims. 

This is inevitably linked to immigration policy.  We need more younger people becoming citizens to address this demographic imbalance.  Otherwise, whatever measures we come up with, even full government subsidy, is inadequate to address the issue.  In short, we need more people contributing at the younger end of the pyramid to afford the cost of healthcare of the older end.  What we have now is a population mean of around 40 years old.  It is barely manageable now.  It will not be manageable in a decade.




Some Clarifications for AIA Singapore’s Shield Plan Coverage

The following is a clarification, by AIA Singapore, on the Integrated Shield Plans insurer panels. 

AIA Singapore has been at the forefront of implementing the recommendations put forth by the Health Insurance Task Force (HITF), playing their part to manage rising claims costs and healthcare inflation in Singapore.  This includes constantly expanding AIA Singapore’s preferred healthcare provider panel, the AIA Quality Healthcare Partners (AQHP), into one of the largest specialist panels in the IP market.  AIA Singapore has amongst the largest preferred healthcare provider panels in Singapore with over 400 private specialists and all public sector specialists.  Representation across all key subspecialty areas of expertise AIA Singapore customers will need is also thoroughly covered. 

The general criteria AIA Singapore uses for selection of AQHP are on the AIA website: AIA Singapore HealthShield Support, under the AIA Quality Healthcare Partners section.  AIA Singapore’s general criteria for recruitment of doctors into the AQHP programme are that they possess a minimum of 5 years specialist practice experience, and a clean professional track record. 

Additionally, AIA Singapore also considers the doctor’s practice patterns based on AIA Singapore’s claim records.  AIA Singapore sizes the required number of specialists for each specialty, taking into consideration claim patterns, size of client base, and the need for adequate capacity at subspecialty and facility level.  AIA Singapore’s panel fees are aligned with the Ministry of Health’s (MOH) fees benchmarks to ensure consistency in charges to customers.  Since each patient is different, AIA Singapore allows deviation from the agreed fees should the case be more complex than the norm. 

AIA Singapore have put in place a systematic recruitment cycle in order to make sure that every application is assessed consistently and efficiently.  Non-AQHP doctors who have an interest in joining can indicate their interest by writing to sg-provider@aia.com.  This is part of AIA Singapore’s commitment to provide greater transparency and is in line with the Life Insurance Association (LIA) Singapore’s recent update on good practices on panel of preferred healthcare providers published on 29th March 2021.  AIA Singapore has added 37 private specialists to its AQHP panel to date, in 2021.  This is in addition to the 78 private specialists who were added to the panel in 2020, and 66 private specialists who were added in 2019.  AIA Singapore will continue to grow our panel to ensure that our customers will have access to quality healthcare. 

This panel is comprehensive and of high quality, but policyholders should not feel compelled to see a panel doctor if they would prefer to see a doctor who is not on the AIA Singapore panel.  AIA Singapore plans have been designed to ensure that the benefit difference between seeing a panel and non-panel doctor does not make it prohibitive for customers to see a non-panel doctor. 

AIA Singapore’s new co-pay riders have the same deductible, if applicable, for treatment by both panel and non-panel doctors. 

AIA Singapore’s co-payment is capped at $3,000 per policy year when the insured receives treatment from an AQHP specialist or a public hospital.  If the insured chooses to receive treatment from a non-panel doctor, the co-payment will also be capped at $3,000 per policy year if the treatment is pre-authorised. 

Premium loading under claim-based pricing, only available for policyholders of AIA Max VitalCare rider, is the same regardless of whether the claim is from seeing panel or non-panel doctors. 

Having said that, policyholders who use AIA Preferred Providers, comprising AIA Singapore’s private panel as well as the restructured hospitals, instead of private non-panel doctors, would still benefit from a higher annual limit and a longer period of pre- and post-hospitalisation cover. 

Even with AIA Singapore’s own panel in place, AIA Singapore continues to see value in engaging and having active discussions with the broader healthcare provider ecosystem, including non-panel doctors, public hospitals, private hospitals and day surgery centres to explore how they can work together to better manage healthcare costs.  A successful example of this is in making pre-authorisation available for all non-panel doctors. 

To go above and beyond the industry recommendations, AIA Singapore have also invested in providing customers more value and choice, including exclusive value-added services.  These are collectively part of AIA Singapore’s larger healthcare proposition to promote healthy lifestyles, screening, early detection, and early intervention across the entire healthcare journey from end to end. 

AIA was the first insurer in Singapore to establish direct relationships with healthcare providers, enabling the enhancements of health insurance benefits and better treatment pricings to give AIA Singapore customers the best possible care without excessive costs. 

Making pre-authorisation available for all private hospital admissions and day surgeries to provide customers with financial assurance that their claim will be paid and help ensure that treatment and charges are in line with norms.  Pre-authorisation also enables policyholders to benefit from an annual cap on their co-payment regardless of whether they seek care from a panel or non-panel doctor, thereby giving our customers more choice. 

AIA Singapore established an exclusive partnerships with WhiteCoat, an on-demand tele-medicine provider, for policyholders who need access to General Practitioners (GP) services, as well as Medix, a personal medical case management service, for customers facing serious medical conditions.  The advice that AIA Singapore healthcare partners provide is independent of AIA Singapore and focuses solely on what is most appropriate for our customer’s needs. 

AIA Singapore  is also continuing to enhance its pioneering AIA Vitality wellness programme which inspires individuals to make real changes to their health every day. 

Prior to the extension of IP coverage announced by the LIA Singapore, the AIA HealthShield Gold Max (HSG Max) plan already covered complications arising from any vaccination that results in hospitalisation, including but not limited to COVID-19, as long as the vaccine used is approved by the Health Sciences Authority (HSA), and the insured is medically eligible to receive the vaccine.  This is a longstanding policy entitlement and remains unchanged. 

MOH has recently announced the formation of a committee to look into matters related to IP, including the issue surrounding insurers' panel doctors.  AIA Singapore will continue to collaborate with the MOH committee, LIA Singapore, the Singapore Medical Association and the Academy of Medicine to discuss and implement ways to further improve AIA Singapore’s AQHP panel.



27 August, 2020

Quora Answer: Is There a Lesson for the US Reopening, with Singapore’s 2nd Wave Experience?

The following is my answer to a Quora question: “A second wave of COVID-19 infection has hit Singapore due, in part to insufficient testing, which allowed infected people back into the general population.  Now, Singapore is on total lockdown.  Is there a lesson for the US before we start reopening?

This second wave spike has got nothing to do with inadequate testing.  It was caused by a policy blindspot pertaining to foreign worker dormitories.  If we consider Singapore residents, both citizens and permanent residents, the trend has held steady, and is eventually declining.  This means that measures were appropriate, and adequate.  The are even measures in place to mitigate imported cases from overseas.  All of that worked.

Our problem is that we forgot about our foreign workers, and the state of their housing.  They were housed in close proximity in relatively crowded dormitories, and this allowed clusters to develop, and infections to spread.  Once this policy blindspot was noticed, it was immediately addressed, which means locking down, constant testing, and mitigating the spread by moving healthy workers to alternative housing.  We are talking about thousands of workers, so this necessitated a multi-government agency approach and a huge logistics exercise to house them, feed them, and see to their needs.

In the long term, once this pandemic has passed, I would hope that legislation pertaining to housing and welfare of foreign workers will be strengthened, and this will not be allowed to happen.  That it was allowed to develop, in the first place, is a national shame that has to be addressed.

There is little correlation to the situation in the United States since they are at a different stage of the pandemic, and they have not even addressed it.  Logistically, the United States is woefully unprepared at state and federal level to address the spike in infections.  Legislatively, there is little scope for emergency action to take necessary action to quarantine and test.  There is little political will to do so in a contentious political climate.  By the time this is over, the fractured American political climate will result in a horrendous unnecessary death toll.  There is no equivalent incompetency in Singapore, or elsewhere in the developed world.


06 June, 2020

Quora Answer: How Does the Singapore Military Deal with Mentally Ill Persons in National Service?


There is a pre-enlistment health screening for all recruits, and that includes mental health screening.  Those who have severe mental conditions are exempted from National Service.  Those who have mild depression, mild OCD, or other manageable conditions are enlisted.  They are not sent to combat units, where the stress would exacerbate the situation and make them a danger to themselves, and those around them.  Not every conscript is a frontline soldier. The SAF also has clerks, storemen and support personnel.

These conscripts with mental health conditions are monitored by SAF psychologists.  Should it be deemed that they are unable to serve, they may be excused at any time.  That being said, the screening is adequate considering the number of people who undergo pre-enlistment screening.  However, it does not always detect hidden conditions, or conditions that may manifest in the course of National Service.  This is why officers and NCOs have to be educated to identify men who may have mental conditions.



17 May, 2020

Quora Answer: Why Do Insurers Not Adopt Payment Tracking Like Online Banking?


In Singapore, we have that.  Specific to AIA, clients can go on the eCare portal and track their claims, their investments and even their pending payments.  Additionally, there is an app that they can download on their phones specific to hospitalisation plans, where they can track their payments, and related data.  There is even a list of approved doctors and clinics.  There is a Medix app that allows them alternative panel of experts for treatment plans and medication.  Other insurers in Singapore are already moving in that direction.  Prudential have revealed some exciting plans during the last Fintech seminar regarding this as well.

The US is, unfortunately, very far behind when it comes to care management, claims tracking and overall adoption of technology.  It spends the most on healthcare with the least returns.



17 April, 2020

Important Updates on AIA Shield Plan Coverage

In line with the Ministry of Health’s (MOH) announcement on the 24th March 2020, Singapore residents, both citizens and permanent residents, and long-term pass holders, will not be able to claim under MediShield Life (MSHL) or Integrated Shield Plans (IPs) for treatments at both public and private hospitals if they:
1.         leave Singapore from 27th March 2020, in disregard of prevailing travel advisories; and
2.         are admitted for suspected COVID-19; and
3.         have onset of symptoms during such travel within 14 days of returning to Singapore.

AIA Singapore is aligned with the government’s position on this matter, and support efforts to minimise the spread of COVID-19.  This includes discouraging actions which run counter to the government’s containment and mitigation efforts.  Hence with immediate effect, AIA HealthShield Gold Max will not provide cover for insured persons who meet the above criteria.

Frequently Asked Questions (FAQs)

How does coverage for COVID-19 provided by AIA HealthShield Gold Max fit in with the funding for this already provided by the government?

The government is covering the cost of medical care for COVID-19 patients incurred in public healthcare institutions.  Private insurance policies complement this by covering additional expenses not paid for by the government, providing additional support for individuals affected by the virus.  This includes treatment at private hospitals, and pre- or post-hospitalisation expenses at private healthcare providers.

Most of the personal and group health plans in Singapore provide coverage for medical expenses related to COVID-19.  This includes Integrated Shield Plans (IPs) and IP riders – such as AIA HealthShield Gold Max and AIA Max VitalHealth; Group health plans and non-IP health plans.

More details are provided within the info-sheet on private insurance coverage available here: Infosheet: Life Insurance Association of Singapore Insurance Coverage for 2019-nCOVov(19th February 2020)

On 24th March 2020, MOH announced measures against Singapore residents and long-term pass holders who disregard travel advisories.  How does this affect my AIA HealthShield Gold Max coverage for COVID-19?

Despite clear advisories to defer all overseas travel, MOH has noted that there are still Singapore residents and long-term pass holders who are travelling abroad.  As the COVID-19 situation overseas is worsening, such travellers risk the health of other Singaporeans and residents when they return.

In light of this, MOH announced on the 24th March 2020, that Singapore residents or long-term pass holders will be charged at unsubsidised rates for their inpatient stay at public hospitals, if they:
·                 leave Singapore from 27th March 2020, in disregard of prevailing travel advisories; and
·                 are admitted for suspected COVID-19; and
·                 have onset of symptoms during such travel within 14 days of returning to Singapore.

Singapore residents, both citizens and permanent residents, and long-term pass holders meeting the above criteria will not be able to claim from MediShield Life or Integrated Shield Plans – such as AIA HealthShield Gold Max, for treatments at public or private hospitals.

Will I be able to claim for miscellaneous benefits such as Daily Hospital Incentives if I violate the travel advisory?

No, you will not.  Daily Hospital Incentive is a feature of some IP riders wherein policyholders receive a daily cash benefit if hospitalisation is in a ward class that is lower than their maximum eligibility based on plan type.  For Daily Hospital Incentive to be payable, the hospitalisation itself must be claimable.  As individuals who have contravened a travel advisory will not be allowed to claim if they are hospitalised for suspected COVID-19, the Daily Hospital Incentive will also not be claimable.

Will I be able to claim under my AIA HealthShield Gold Max’s Emergency Overseas (Outside Singapore) Medical Treatment Benefit if I am hospitalised overseas due to COVID-19, having left Singapore from 27th March 2020 in violation of MOH’s travel advisory?

No.  MOH’s direction is that individuals who leave Singapore in violation of a travel advisory will not be covered under the Emergency Overseas benefit in the event that they are hospitalised overseas for suspected COVID-19.